Your Shoes Don’t Matter
September 15, 2011
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It’s one of the most frustrating behaviors out there. Lots of employees do it; but when leadership does it too it sends such a terrible message.
service excellence
Service Zombies Are Not World Class
May 11, 2011
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Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti. All of these help launch service excellence programs, but what sustains them? How
