Social Allies

Allies – To unite or connect in a personal relationship.When I think of allies I often think of countries, armies, or movements all working together against a

Read More »

Friday Inspiration

Leaders aren’t always the ones with the fancy job titles and big offices.  Sometimes they step into a situation when you least expect it.  Sometimes

Read More »

Interviews Should Be Torture

“I get nervous during interviews.”  “She’s a great employee, she just doesn’t do well in interviews.”  “He knows his stuff, he just gets worked up

Read More »

Motivation is Simple

Motivation is simple. You eliminate those who are not motivated. – Lou HoltzToo harsh?  Need to think about it?  Dead on accurate? Some will tell

Read More »

Service Zombies Are Not World Class

Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti.  All of these help launch service excellence programs, but what sustains them?  How

Read More »

Losing Your Focus

“No problem, I can handle it.”  “I’ll volunteer.”  “I’d be happy to help.”  “Saying no just doesn’t cut it around here.”Ever said these phrases?  If

Read More »