Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti. All of these help launch service excellence programs, but what sustains them? How
Jay Kuhns is a human resources executive, leadership coach, speaker, consultant and is the author of Unstoppable Power, Leverage Energy, Risk and Relationships and Advance Your Leadership Career. He is a “Type A” leader who understands that human resources leadership is about high energy, creativity, strong personal connections and making changes that push organizations forward.
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