Social Media – A Double-Edged Sword?
May 16, 2011
2 Comments
It’s funny how things evolve. Until recently I often used google to search for information, now I simply reach out to my own network on
Service Zombies Are Not World Class
May 11, 2011
3 Comments
Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti. All of these help launch service excellence programs, but what sustains them? How
Losing Your Focus
May 10, 2011
2 Comments
“No problem, I can handle it.” “I’ll volunteer.” “I’d be happy to help.” “Saying no just doesn’t cut it around here.”Ever said these phrases? If
I’m Out of Control
May 7, 2011
4 Comments
So this weekend I’m going through a unique experience. I’m not the one in control. I’m not the one making the decisions, or allocating resources,
Counting My Blessings
May 5, 2011
6 Comments
The last few weeks have been a whirlwind for me. Professionally I’ve met some of the most accomplished leaders in the Human Resources industry. People
I Answered the Call – Will You?
May 4, 2011
6 Comments
Tuesday was, as Victorio Milian would say, a put up or shut up day for me. In Monday’s post I discussed how I had committed to
Call to Action or Just Lip-Service
May 2, 2011
11 Comments
A call to action. That’s what I committed to at HRevolution. I stood up and declared that I would step up in my real life
Give Me Your Last 10%
April 27, 2011
2 Comments
Do you ever wonder why issues continue to evolve… why pieces of the story keep coming up…why you never seem to get all of the
Do You Stop and Think?
April 25, 2011
8 Comments
I work in an amazing organization. We treat children as both inpatients and outpatients. Thousands of them every year. My particular building has several outpatient
Which Leader Doesn’t Belong and Why?
April 21, 2011
5 Comments
Visualize Three Leaders Which one doesn’t belong in your organization anymore?#1 – New Leader. This individual is motivated, enthusiastic, and wonderfully naive. They still believe they