I am pleased to present Jake Poore, Founder and President of Integrated Loyalty Systems (ILS) as guest blogger. In his nearly thirty years of work in customer service,
Can we discuss something privately? I’d rather not have this get out, but I have an issue that keeps getting in my way. You see, as a hands-on HR
Today I have the privilege to participate in the guest blogger series at XpertHR. Many thanks to Michael Carty for the opportunity! Please take a
One of my favorite holiday movies is Charles Dickens’ A Christmas Carol. This year I decided to read the original unabridged version (on the Kindle app for my
At one time or another I suspect we have all felt this way – stuck. Our career seems to be on an extended “pause” and
How many times have you seen it – a test of wills between employees, managers, even executives? Someone is going to “win” if it kills
We have the answers. Employees, Managers, Executives, and even our CEOs come to us to talk strategy on complex matters. We must be good. No,
“Thank you.” “Great job.” “Thanks for the effort.” All too often I find myself using these phrases believing that I’m recognizing members of my team,
We go to great lengths to remain positive in most every situation, right? That doesn’t necessarily mean we pull it off, but by nature we intentionally try
I recently received a LinkedIn invitation from a colleague I have not worked with for more than ten years. In her request, she thanked me for the help I
