Confrontation – No Hyperventilating Allowed
December 20, 2010
3 Comments
Allow me a moment of self-disclosure. I love confrontation. I don’t just like it, or accept it, or work through it when I have to.
Unexpected Moments – Will You Be Ready?
December 17, 2010
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We face them all the time. Sometimes dramatic, sometimes not. One thing we can guarantee though, is that unexpected moments are something we should “expect.” So
Guest Power Post from Jake Poore! – We MUST Take Action!
December 16, 2010
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I am pleased to present Jake Poore, Founder and President of Integrated Loyalty Systems (ILS) as guest blogger. In his nearly thirty years of work in customer service,
EVERY. SINGLE. ONE.
December 15, 2010
4 Comments
Can we discuss something privately? I’d rather not have this get out, but I have an issue that keeps getting in my way. You see, as a hands-on HR
If I Could Change One Thing About HR
December 13, 2010
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Today I have the privilege to participate in the guest blogger series at XpertHR. Many thanks to Michael Carty for the opportunity! Please take a
Power Post – Mr. Fezziwig – A Modern Leader
December 8, 2010
6 Comments
One of my favorite holiday movies is Charles Dickens’ A Christmas Carol. This year I decided to read the original unabridged version (on the Kindle app for my
STUCK WAITING…FOR GODOT
December 5, 2010
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At one time or another I suspect we have all felt this way – stuck. Our career seems to be on an extended “pause” and
Power Post – CHOOSE TO LOSE
December 2, 2010
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How many times have you seen it – a test of wills between employees, managers, even executives? Someone is going to “win” if it kills
MOVING BEYOND ARROGANCE
November 29, 2010
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We have the answers. Employees, Managers, Executives, and even our CEOs come to us to talk strategy on complex matters. We must be good. No,
Power Post – 3 QUICK STEPS TO EFFECTIVE RECOGNITION
November 23, 2010
2 Comments
“Thank you.” “Great job.” “Thanks for the effort.” All too often I find myself using these phrases believing that I’m recognizing members of my team,