Social Media – A Double-Edged Sword?
It’s funny how things evolve. Until recently I often used google to search for information, now I simply reach out to my own network on
Service Zombies Are Not World Class
Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti. All of these help launch service excellence programs, but what sustains them? How
Losing Your Focus
“No problem, I can handle it.” “I’ll volunteer.” “I’d be happy to help.” “Saying no just doesn’t cut it around here.”Ever said these phrases? If
I’m Out of Control
So this weekend I’m going through a unique experience. I’m not the one in control. I’m not the one making the decisions, or allocating resources,
Counting My Blessings
The last few weeks have been a whirlwind for me. Professionally I’ve met some of the most accomplished leaders in the Human Resources industry. People
I Answered the Call – Will You?
Tuesday was, as Victorio Milian would say, a put up or shut up day for me. In Monday’s post I discussed how I had committed to