Difference = Success
August 24, 2011
No Comments
I’ve been thinking about the power of difference lately, and what it means to leadership. My organization has successfully recruited several new leaders who are going
diversity
Diversity is You
July 1, 2011
5 Comments
I’ve been having more and more conversations about diversity lately. Many of the people I speak to jump to the conclusion that I’m somehow discussing
Biases – Never Knew I Had So Many
May 23, 2011
3 Comments
I like to think I am an open-minded leader. I try to stay positive, support others, keep lines of communication open, and generally accept everyone
Service Zombies Are Not World Class
May 11, 2011
3 Comments
Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti. All of these help launch service excellence programs, but what sustains them? How
Is It Hire_Friday Yet?
January 27, 2011
No Comments
I’m so pleased to write a post for #Hire_Friday in support of the terrific work that is being done to support job seekers. If you’re not
GNOSIS – You Have It, Right?
January 10, 2011
4 Comments
I’ve worked hard over the years. I bet you have too. It’s one thing to find a measure of success in life; but it’s even