Pefectionists Are Suckers
October 17, 2012
7 Comments
You operate at a different level. Your standards are higher than those around you. You’re confident you can make a huge difference in your organization
trust
Brute Force Leadership
September 24, 2012
2 Comments
How do you feel about this statement? “The only way I can ensure things get done the right way is if I attend the meeting.” Have you
It’s The Relationship…Duh
August 28, 2012
No Comments
I know, I know…our days are packed with stuff…meetings, email, drama, and well..whatever the heck else comes up. That’s how we roll in HR. We
Take The Fall
August 27, 2012
No Comments
It’s interesting to watch people react to failure. In a world dominated by a CYA mentality, the reactions to problems are as extensive and varied as there
The Thing That Should Not Be
April 25, 2012
No Comments
Butterflies. Sweaty palms. Feeling lightheaded. No, you’re not in love. You’re about to have your annual performance review. Same Old Complaint?Much has been written about the
Don’t Be Fooled
April 6, 2012
No Comments
I hate looking foolish. No, that’s not strong enough…I loathe looking foolish. The reason I know this is that I’ve done it so many times, I’ve
Degrees of Reality
April 2, 2012
No Comments
I think sharing information is the right thing to do. You probably do too. Maintaining a transparent environment is often a precursor to a workplace that
Settle the Score
January 27, 2012
3 Comments
Have you ever found yourself working with someone who you didn’t get along with? I don’t mean someone who is a bit annoying; I mean
You Trust Me, Right?
June 16, 2011
2 Comments
I’ve been thinking about trust lately. It seems to come up in meetings, on surveys, in “the literature“, and as a generally accepted concept that is
Service Zombies Are Not World Class
May 11, 2011
3 Comments
Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti. All of these help launch service excellence programs, but what sustains them? How
