Biases – Never Knew I Had So Many
I like to think I am an open-minded leader. I try to stay positive, support others, keep lines of communication open, and generally accept everyone
Interviews Should Be Torture
“I get nervous during interviews.” “She’s a great employee, she just doesn’t do well in interviews.” “He knows his stuff, he just gets worked up
Motivation is Simple
Motivation is simple. You eliminate those who are not motivated. – Lou HoltzToo harsh? Need to think about it? Dead on accurate? Some will tell
Social Media – A Double-Edged Sword?
It’s funny how things evolve. Until recently I often used google to search for information, now I simply reach out to my own network on
Service Zombies Are Not World Class
Scripting, behavior standards, commitment statements, kick-off parties complete with balloons and confetti. All of these help launch service excellence programs, but what sustains them? How
Losing Your Focus
“No problem, I can handle it.” “I’ll volunteer.” “I’d be happy to help.” “Saying no just doesn’t cut it around here.”Ever said these phrases? If